Young Voices is dedicated to protecting the privacy of those who use our services. We are the data controller for your personal data and will ensure it is used and stored in accordance with the Data Protection Act (1998), the Privacy and Electronic Communication Regulations (2003) and the EU General Data Protection Regulation (EU 2016/679).
Young Voices UK is a registered company (number 03830893 registered in England and Wales. Young Voices also has a related charity the Young Voices Foundation (charity number 1137635) and all data processed by the charity is controlled by Young Voices UK.
Who are we?
Young Voices UK stages the largest children's choir concerts in the world. Over 2 million children have taken part in a Young Voices concert and we believe passionately in inspiring the next generation to find their love for music. We want to maintain the trust and confidence of our audience, schools and supporters as well as visitors to our website by ensuring you fully understand the way that we use your data.
Any information you provide us with helps us to deliver a more personalised experience to schools and audiences
If you receive an email from us
All our emails and attachments are confidential and the subject of legal, professional or other privilege and are intended solely for the individual or entity to whom they are addressed. If you have received any emails in error you should take no action based on their contents except to reply to the sent email highlighting the error. If you are not the intended recipient of our emails, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Young Voices (UK) Ltd cannot accept any responsibility for the accuracy or completeness of any emailed messages as they have been transmitted over a public network. If you suspect that the content may have been intercepted or amended, please contact the sender immediately.
Some emails may also come from our sister company, Young Voices International Ltd. This is a company registered in England under Company Number: 08308223, YOUNG VOICES INTERNATIONAL LIMITED, GROVE MEWS, 1 CORONATION ROAD, BIRCHGROVE. CARDIFF UNITED KINGDOM CF14 4QY and the same policy statements, as appear in the paragraph directly above, apply to all emails form this entity.
How do we collect personal information?
When you engage with us as a school, parent or individual, we collect your information. This could be when you purchase a concert registration or a workshop registration, buy a DVD, or apply to the YV Foundation grants scheme or sign up to our mailing list. These interactions may occur online, in person or over the phone.
We may also collect information from publicly available sources as part of our marketing practice. This may include obtaining information from individuals working on our behalf such as our staff and partner organisations.
1. When you create a Teacher Centre account on our website at www.youngvoices.co.uk. Your account allows you to do the following:
2. When you interact with us in person to:
3. When you contact us by phone to:
4. When you contact us via post
5. When you email us with any information relevant to your concert or workshop registration, including:
6. When you visit our website:
8. Via Social Media
From may collect some personal data (name, address, phone number, Purchase Order details) when you approach us for customer support through social media. We also collect and track anonymised data on our social media audiences to better understand the ‘groups’ of people who engage with us online. We use this to ensure we engage with audiences and groups of people who are new to us.
9. Via publicly available information such
We may collect any of this information from a person working on your behalf with your consent such as a personal assistant.
What types of information do we collect and where from?
We only collect information that’s necessary to carry out our business or to deliver our charitable objectives. The more ways you engage with us as an organisation, the more data we will require in order to provide the necessary services required. There are occasions where you can choose to not provide us with the information we require, but this will then impact the service we are able to provide.
Information Available Publicly
Why do we collect your personal information and how do we use it?
The main way we use your information is to provide the services you’ve requested. We also use your information to help us better understand our school’s needs and to inform you about Young Voices news. We will only contact you electronically about non-contractually related information when we have your consent to do so.
Who do we share your information with?
Young Voices will never share your personal information to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with organisations we might collaborate on with research and other relevant organisations that we think may be of interest to our teachers,. These requests will be specific to the individual organisation so that your consent decision is informed.
We make sure anyone who provides a service for the Young Voices enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing
Young Voices is not responsible for the privacy notices and practices of other websites and recommends that you check the policy of each website you visit and contact its owner or the Data team if you have any concerns or questions.
Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.
How do we protect your data?
Young Voices is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. your online account is encrypted and our own network is protected.
If you ask us to stop sending direct marketing communications to you, we will retain the information required (e.g. name, address or email address) to ensure we adhere with such requests.
What are your rights?
You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.
If you have a Teacher Centre account with us, you can amend your personal details and email contact preferences at any time. Simply sign in to the Teacher Centre.
Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.
Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.
You can request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation by contacting us by email. Please send a description of the information you would like to see, together with proof of your identity to [email protected].
At any time you have the right to ask Young Voices to amend or to stop how it uses your personal information including for marketing purposes. You can do this by signing in to the website and accessing your teacher account details or if you don’t have an account or if you prefer to, you can contact us by phoning, emailing or writing using our contact details below.
You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data or if you would like us to remove the personal information we hold about you, please contact us:
By email: [email protected] By phone: +44 (0)29 2069 1999 By post: Young Voices, Grove Mews. 1 Coronation Road. Birchgrove, Cardiff. CF14 4QY
You also have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk
YV is committed to protecting your privacy. Under this Act it is the policy of Young Voices that all information collected must be dealt with properly and securely regardless of how it is collected, recorded, and used either on paper, in a computer, or recorded on other material.
YV regards the lawful and correct treatment of personal information as very important to the successful and efficient performance of its functions, and to maintain confidence between those with whom we deal.
YV reserves the right to change this policy from time to time with information relevant to our ever-changing business.
YV uses an email service that tracks whether you open our emails and or click any links, Your IP address and Location when opening is also recorded. YV does not utilise the IP or location information in any way.
How do I find further information?
Further information on data protection regulations and laws can be found here:
Data Protection: https://ico.org.uk/for-the-public